Atheros AR9485WB-EG Wireless Network Adapter adapter is experiencing driver- or hardware-related problems
I have a brand new ASUS laptop with Windows 7 which doesn't 'see' any wireless networks.
I have tried holding down FN and pressing F2 but nothing happens.
When I use the trouble shooter it comes up with this message: THe Atheros AR9485WB-EG Wireless Network Adapter adapter is experiencing driver- or hardware-related problems.
Any suggestions?
Thanks for your help.
Rose
Solutions to the Problem Atheros AR9485WB-EG Wireless Network Adapter adapter is experiencing driver- or hardware-related problems
Download SmartPCFixer to Fix It (Free)
Hi,
Thank you for posting in Microsoft community!
You've reached the right forum for your question.
As I understand, you are facing issue with wireless adapter.
I would suggest you to follow the troubleshooting steps to check if it helps.
1.
Did you make any changes on the computer prior to the issue?
2.
What is the exact error message?
3.
Do you have any anti-virus installed on the computer?
4.
Who is the manufacturer of the wireless adapter?
Method 1:
You may try the steps from the link and check.
http://windows.microsoft.com/en-US/windows/help/wired-and-wireless-network-connection-problems-in-windows
Method 2:
You may Uninstall and reinstall network adapters and check.
a.
Click Start, type Device Manager in the Start search box and hit Enter.
b.
Locate Network adapters and expand the same.
c.
Select the wireless connection, right-click and select Uninstall.
d.
Restart the computer, if prompted.
Drivers should get installed automatically after restarting the computer.
Now, you may install the latest network adapter drivers and check if that fixes the issue.
http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly
Method 3:
You may temporarily disable the antivirus and firewall on the computer and check.
Turn Windows Firewall on or off
http://windows.microsoft.com/en-US/windows7/Turn-Windows-Firewall-on-or-off
NOTE: Turning off Windows Firewall might make your computer (and your network, if you have one) more vulnerable to damage from worms or hackers.
You may refer the following link to disable Antivirus software installed on your computer.
Disable antivirus software
http://windows.microsoft.com/en-us/windows7/Disable-antivirus-software
NOTE: Antivirus software can help protect your computer against viruses and other security threats.
In most cases, you shouldn't disable your antivirus software.
If you have to temporarily disable it to install other
software, you should re-enable it as soon as you're done.
If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks
If you need further assistance, please reply and we will be happy to help you.
Open Action Center by clicking the Start button Picture of the Start button, clicking Control Panel, and then, under System and Security, clicking Review your computer's status.
Update and run your antivirus software. Windows doesn't come with antivirus software, but Action Center can often monitor the antivirus software that you or your computer manufacturer have installed.
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