Computer freezing and won't move past login screen after normal reboot
I've had sporadic freezing issues with my PC since purchasing it (this guy:
http://reviews.shopping.hp.com/8843/LV045UA_BVEP_ABA/hp-envy-17-2090nr-notebook-pc-aluminum-reviews/reviews.htm) around the end of spring/beginning of summer 2011.
The freezes don't seem to occur at times of particular stress, such that I don't recall ever
having it freeze while playing games or watching movies.
Rather, it seems to freeze during normal use of Internet Explorer, when downloading something, or when listening to music through iTunes.
Even then, it's not very predictable.
I've gone for large periods
without freezing, and I've had it happen a couple times in a single night.
It doesn't seem to correlate to the laptop's temperature, either.
When I attempt to reboot normally, I get to the login screen fine, login, and the screen goes black without ever loading my desktop in any capacity.
It doesn't seem to freeze as I get sound at this point, but I can't do anything and end up having to just hard
reset it again.
A caveat to this is that it only occurs when I have my laptop plugged in.
If I attempt to reboot normally with my laptop unplugged, it will start fine.
I have a spare battery I've already tried switching out, and the same thing occurred regardless
of the battery I use.
It also occurs whether or not I have my charger plugged into a normal outlet or a surge protector.
When I attempt to reboot in Safe Mode or Safe Mode with Networking, everything works perfectly fine.
If I shut down normally from Safe Mode and reboot normally, it then works fine.
I'm at a loss.
I've tried Startup Repair to no avail but little else.
If anyone has ideas or experience with this, I'd appreciate it.
Solutions to the Problem Computer freezing and won't move past login screen after normal reboot
1) Do you remember making any changes to the computer?
Method 1: Try clean boot to look for other software conflicts with computer in Normal mode.
Note: After you have finished troubleshooting, follow Step 7 “Reset the computer to start as usual” section from the above link, which will reset the computer to start as usual.
Method 2: Unplug all external devices like webcam and printer and check it helps.
Method 3: Open Event Viewer and check for errors with a respective application or program following the link below.
To install drivers and other optional updates
- To install optional updates, you need to review and then select them from the list of updates that Windows finds for your computer. Optional updates are not installed automatically.
- Open Windows Update by clicking the Start button Picture of the Start button, clicking All Programs, and then clicking Windows Update.
- In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
- If any updates are found, click View available updates.
- Select the optional updates that you want, and then click Install. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Recommended Method to Fix the Problem: Computer freezing and won't move past login screen after normal reboot:
How to Fix Computer freezing and won't move past login screen after normal reboot with SmartPCFixer?
1. You can Download Error Fixer here. Install it on your computer. When you open it, it will perform a scan.
2. After the scan is done, you can see the errors and problems which need to be repaired.
3. The Fixing part is finished, the speed of your computer will be much higher than before and the errors have been removed.
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