Wednesday, September 21, 2016

Solution to Problem: computer displays small black dots then locks up

computer displays small black dots then locks up

Hello, for the last two weeks when I run firefox/Explorer the computer freezes up and I get little black dots and squares all over the screen, then the computer restarts.  If you have any answers that would be great.  Not sure what the issues is.  I've
downloaded the latest versions w/updates.

Anwsers to the Problem computer displays small black dots then locks up

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Does the issue appear when you try to launch any other application apart from Mozilla or Internet Explorer?
Do you get an error message? If yes, what is the exact/complete error message?
Do you remember making any changes to the computer prior to the issue?
You can try the following methods
Method 1:
Check if you can work in ‘Safe mode with networking’; if safe mode works fine then put the computer in ‘Clean boot’ and check the status.
Step 1:
How to start computer in ‘Safe mode with networking’ refer the following link
Step 2:
Put the computer in ‘Clean boot’ and check the status.
Note: When the troubleshooting is over do not forget to reset the computer to normal startup.
Follow step 7 in the above article.
Method 2:
Run the Performance troubleshooter
Method 3:
Update graphic card drivers.
Update drivers that isn’t working properly
Also, Check ‘Event viewer’ for the detailed error message and let us know
What information appears in the event a log?

If you failed to fix it, another option is to call Microsoft and walk through the process with a technician. To do this, dial "1-800-936-5700". Explain the error that you received and the steps in the update process during which it was displayed. The technician will be able to walk through the steps from getting a new product key to finishing the installation.

Recommended Method to Repair the Problem: computer displays small black dots then locks up:

How to Fix computer displays small black dots then locks up with SmartPCFixer?

1. Download Error Fixer . Install it on your system.  Click Scan, and it will perform a scan for your computer. The junk files will be shown in the list.

2. After the scan is done, you can see the errors and problems need to be fixed. Click Fix All.

3. The Fixing part is finished, the speed of your computer will be much higher than before and the errors have been removed.

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